BoxOK.it il primo Self Storage a domicilio d'Italia - Monteprandone, Provincia di Ascoli Piceno

Amanda Sara E

Il servizio offerto e' veramente molto buono, esattamente quello che viene promesso sul sito, nessuna sorpresa. Ho usato BoxOK per piu' di un anno; il materiale per gli imballaggi e' di qualita' e abbondante, le istruzioni sono semplici e chiare, fai l'ordine, ti arrivano i box a casa, li riempi e chiami per il ritiro. I corrieri sono sempre arrivati puntuali. Il servizio clienti e' sempre presente sia in chat, che via mail che per telefono. Quando i box arrivano al deposito si riceve una mail con le foto di ciascuna scatola arrivata. Quando ti servono nuovamente chiedi l'invio dei box che ti servono, la procedura e' molto lineare e immediata, i tempi di riconsegna sono rapidi e precisi come indicato nel sito. Rispetto a tutti gli altri servizi di storage questo e' quello che ho trovato economicamente piu' conveniente, le tariffe sono molto oneste e specificate con chiarezza sul sito, niente preventivi, niente contatti preliminari etc.. Se non avete bisogno di accedere fisicamente e frequentemente al vostro storage personale questo e' il miglior servizio tra quelli che ho provato.

s b

Molto male, servizio orribile, non poteva essere peggio, mentre mi portavano i bagagli il personale rispetto a portarlo sulle ruote l’ha portato in maniera verticale davanti a miei occhi e non se ne fregava, ha rotto le rute del bagaglio e era staccato sotto del bagaglio, erano rovinati le mie robe dentro, quando ho mandato mail, mi hanno detto che non faranno niente e mi dovevano solo consegnare tre bagagli e basta e non è il loro lavoro di portargli sani, poi non mi hanno risposto più, una stella è tanto se c’era opzione mettevo -1000 stelle
Non lo usate mai, mi hanno rovinato tutto

Mariasole

Servizio ottimo. Efficienza e prezzi concorrenziali

Donatella Forconi

Professionali, puntuali e precisi.

Marco Vellei

Efficienza e Gentilezza!!!

ben hatem

I've been a customer of BoxOk since 2021, but my latest experience is already extremely disappointing right from the start! Despite immediate payment for my shipment, I've received no updates, and my initial support ticket vanished. Communication with customer service was not only unhelpful but also suggested I was to blame for their shortcomings and I was left with the customer agent telling me they cannot help me ! what a wonderful customer service!
. I compromised and changed my box dimension and bought extra three boxes that I don’t need from them although the box I had was slightly bigger than a suitcase size which they could’ve easily accepted to take care of since they claim to offer Personalized services. Agent demanded the payment before processing anything, which I promptly made and proved at 15:00 immediately to avoid any delays, yet I've still received no notification or tracking link.

To add insult to injury, BoxOk's fees have doubled since I first used their services — now they charge you 9.95euro for a box and 19.95 for suitcases — yet the quality of service and customer support has noticeably declined, including encounters with rudeness and blatant system errors.

I'm sharing this in hopes of prompting to address these serious issues and improve as a community. Why is customer service deteriorating, and why are errors not being fixed?

Terri Proos

I am beyond impressed with boxok.it The customer service was exceptional. communication and staying in touch to organise delivery of my boxes and packing kit as well as my pick up was brilliant. I highly recommend this company if you have boxes or luggage to store. Thank you Mauro who served me throughout this process.

Ashwini Dassanayake

Absolutely horrible service. Delayed the pick up of my storage boxes when I made the arrangements and did nothing to try and find a solution and picked up my boxes after I had left the country. Then when I came back and needed my boxes back again they did not deliver on the day the said they would and mixed it up and sent just one of the boxes after making me pay a fee of €69,50€. As well as did not reply to my emails on time or pick up the phone and when they did (English speaker option mind you) they claimed they did not speak English and to write them another email and then when they promised they would deliver them the next day they said that would be late as well.

When asked to call at least 30 minutes before they were on their way they said that was not up to them even though they have direct contact with the courier service. Did not even reply to my email about a refund or at the least a discount price after everything they did.