CEVA Vehicle Logistics - Truganina, Victoria

Anthony Pisca

PLEASE (for your own coverage) do your own thorough checks as the people at CEVA will not do as extensive of a check as they do on 'drop off'. (Funny that!)

They aren't as meticulous about it when it arrives and run the 'sign off' of vehicle on you fast.

Paid extra to have a more experienced company with the correct ground clearance and regardless it still came back damaged (slightly but still damaged nonetheless).

Don't get me started on how long it takes for a warranty "investigation" - shouldn't take 3 weeks to look into the drop off/arrival report etc and confirm the discrepancies. Can report back when my fix has been finalized ?

Aye but they did deliver the car from QLD to VIC quicker than expected, so there is that positive ?

Robert Dosser

Very helpful to assist to deliver to home address from storage point, thanks Rob

Katie Goldberg

Awful experience with CEVA Vehicle Logistics! I absolutely do not recommend using their services. They informed me of a delivery window for my new car from 9 AM to 5 PM, prompting me to take a day off work to ensure I was available. However, the entire day went by without any calls or updates.

When I tried to contact their customer service, which is outsourced overseas, I encountered significant communication barriers. The representatives barely spoke English and repeatedly told me that my car would be delivered within the designated window, even though it was nearly 5 PM. To make matters worse, several of them just hung up on me during our conversations when I tried explaining what was going on. This was hands down one of the worst service experiences I've had.

The company that transported my car from interstate just ended up driving it to me as even they couldn’t contact CEVA. Absolutely pathetic. I strongly advise using a different company for your vehicle logistics needs.

Michael Powell

Incredibly frustrating to deal with, overseas call centre local number does not connect. Had a car brought down from Qld, very slow, my car has been sitting in there yard here in Melbourne since early last Wednesday! And they won't let me pick my vehicle up without authorisation. Do not use CEVA

Arden Packeer

Avoid. Tried three times to make a booking. Transferred to overseas call center each time, couldn't communicate, poor english, bad phone line. God help you dealing with the overseas call center if something goes wrong.

Dylan B

It is hilarious to come on here and see the negative reviews. Their truck driver parked over a public carpark blocking cars in, and became extremely agitated and rude when he came back to the vehicle. It must be typical in this embarrassment of a company. Why would you park a flatbed vehicle carrier in a public carpark, you obviously should have parked in the actual CAR DEALER across the road.

craig eyles

Our vehicle was mechanically sound leaving Hobart (Tas) , arrives at Port Melbourne & now has a damaged ignition, we have been told we will need to pay another $1000.00 to have it transported to home postal address in Newborough, CEVA’s customer service is beyond belief , we have another 3 cars to move and are considering other options

Revi S

Car was out for delivery from Queensland to Melbourne without a hitch and on time. I was called when it arrived and picked it up the next day. I would highly recommend using ceva