H.Lorenzo - West Hollywood, California

Laura Feiner

My partner and I stopped by the men’s store first. Staff greeted us, were friendly, answered our questions and said goodbye when we left. The women’s store was totally the opposite, no greeting from the 3 employees there. They only followed us around and fixed and garments that we touched (I worked in retail and never leave the hangers or garments looking messy). We were in the store for about a half hour and not one word was said to us. One employee was on her phone. I don’t expect anyone to grovel or be super friendly, just say hello? 2 stars because the store is absolutely beautiful and so is the clothing.

navi harriram

Do not go to the women’s store. They made my sister feel very uncomfortable and when her fiancé came back to address the issue they didn’t care.

Nick Plummer

Summary: Daddy Lorenzo your staff and team are lovely but your son and his loud mouth are costing you custom. Get him off the shop floor.

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I was super excited to come back to LA and shop at H Lorenzo however unfortunately while browsing in the men’s store i was super distracted by the owners son who was on the phone in the store.

The whole time I was shopping he was having conversations on varying super gross topics including but not limited to

1- the coke he used to snort with his buddy back in the “powder days”, this was someone who was pitching stock to the store also. The minute this guy got off the phone to him he was talking about how the collection the guy was trying to sell to him was ugly and not what’s happening

2- a conversation about how his friend should go to the homeland to “fight the good fight” and other pretty politically sensitive and divisive stuff, in fact when I mentioned this to another shopper they shared that he’s known for going around the store making his political views very well known.

God bless America that you’re entitled to those views but they sure as heck cost you my pretty pennies.

3- rating women on the phone to his friend- he asked if I woman was a 10/10 because his mate only dates 10s and when someone proceeded to send him pictures of her he said they looked like “one of his moms friends before they got pregnant” and make other comments about they way she looked, my friend I have news for you. You are no oil painting. The hottest thing about you is that your daddy owns the store.

Some advice for Daddy Lorenzo, get your bratty son off the shop floor and into an office somewhere.

Your views on world politics, thoughts on women’s bodies and your history using drugs as an entitled nepo baby are his to have, but keep them off the shop floor and keep them off speaker phone.

Toots

I went into the women’s store to buy an Ann Demeulemeester jacket but decided not to, seeing as I was ignored the whole time and then followed downstairs only to be stared at while I was looking through the racks. 3 staff working and not one of them smiled or asked me if I needed assistance. Same vibes as the shopping scene in Pretty Woman except the staff ignored me. Clearly they don’t care about making sales.

Raffie Kastoun

This was hands down the most pathetic attempt I have ever seen at a retailer trying to find a reason for not issuing store credit. I purchased a shirt online, never even put it on and was told that the shirt was worn and smelled like someone had worn it. Never put on!! Although it was past the 30 day return window (35 days to be exact) I simply asked if they can at least issue me store credit so I can purchase something I would actually wear and was simply told lies so they can keep the final sale of the item. I literally told them they can keep the shirt and donate it to charity but who knows if charity would except a brand new shirt that smells like the inside of a UPS box. They're are a joke and anyone that shops there is a bigger joke. Keep it classy and move on

m

very unpleasant experience here. 3 empolyees here and 2 were staring me down around the whole store. didn’t greet me or ask if i needed anything. super unprofessional

IVANNN

Try to find what you like here, the store may surprise you

Larry Fineberg

Grotesquely expensive and generally worth throwing budgetery caution in the LA River . If your taste is conservative emphatically not your store. Otherwise, splurge and enjoy!